Case Studies.
Real implementations delivering measurable outcomes for governments and international partners across Africa.
Labor & Immigrant Complaints System
Challenge
Migrant workers from Uganda employed abroad faced exploitation and abuse with limited channels to report their cases or access government support.
Solution
BITZ implemented a GIZ-funded Labor & Immigrant Complaints system integrated with OpenCHS, enabling structured case intake, cross-border coordination, and secure tracking.
Outcomes
- Multi-channel reporting for migrants abroad
- Structured case intake with secure tracking
- Escalation workflows to relevant government units
- Survivor support pathway and follow-up
- Reporting and oversight dashboards
National Child Helpline Integration
Challenge
Kenya's national child helpline needed to modernize its case management system to handle increasing contact volumes across multiple channels.
Solution
OpenCHS was deployed to provide unified case management across multiple contact channels with real-time reporting and multi-agency coordination.
Outcomes
- 30,000+ monthly contacts handled
- Multi-agency referral coordination
- Real-time dashboards for management
- Reduced case resolution time
- Improved reporting to government
Kenya
Social Welfare Case Management
Challenge
Tanzania's social welfare department required a unified system to manage child protection and social welfare cases across districts.
Solution
OpenCHS was configured for social welfare workflows with district-level access controls and national reporting capabilities.
Outcomes
- Unified case tracking across districts
- Workflow automation for case processing
- Standardized reporting formats
- Improved inter-agency coordination
- Training and capacity building
Tanzania
Federal Protection Systems
Challenge
Somalia's federal protection programs needed a system to coordinate GBV response across partner organizations with multi-language support.
Solution
OpenCHS was deployed with multi-language support and partner network integration for coordinated protection response.
Outcomes
- GBV response coordination
- Multi-language interface support
- Partner network integration
- Federal-level reporting
- Capacity building for staff
Somalia
Child Protection Services
Challenge
Lesotho needed to strengthen its child protection case management with better tracking and referral pathway documentation.
Solution
OpenCHS was implemented for child protection services with integrated helpline and case management capabilities.
Outcomes
- Integrated helpline and case management
- Referral pathway tracking
- Case outcome monitoring
- Staff workload management
- Government reporting compliance
Lesotho