Comprehensive Protection Solutions.
Modular solutions designed for the specific needs of protection programs, helplines, and government agencies.
OpenCHS Helpline & Case Management
VAC/GBV/Child Protection
End-to-end case management for protection programs with multi-channel intake, case lifecycle tracking, and real-time reporting.
Multi-channel intake (voice, SMS, chat, social, web)
Structured case intake and triage
Case assignment and workload management
Follow-up scheduling and reminders
Referral tracking and coordination
Outcome documentation and closure
PSEA Reporting & Case Handling
Protection Against Sexual Exploitation & Abuse
Confidential, survivor-centered reporting mechanisms with secure case handling for PSEA complaints.
Anonymous reporting options
Secure case documentation
Escalation workflows
Confidentiality safeguards
Investigation tracking
Compliance reporting
Complaints & Grievance Mechanisms
Organizational Accountability
Structured intake and resolution workflows for organizational complaints and grievance handling.
Multi-channel complaint submission
Category-based routing
Resolution tracking
Escalation protocols
Response time monitoring
Analytics and trends
Labor & Immigrant Protection
Cross-Border Case Management
Connect migrants abroad with home government support through cross-border case tracking and coordination.
Multi-channel reporting for migrants abroad
Embassy and consular coordination
Cross-agency case sharing
Survivor support pathways
Repatriation tracking
Inter-country reporting
Interoperability & Integrations
Connect Your Ecosystem
Integrate OpenCHS with your existing infrastructure, communication channels, and partner systems.
Telecom integration (SIP/E1/GSM)
SMS gateway connectivity
Email system integration
Social media channels
Analytics and BI tools
API for custom integrations
Responsible AI & Automation
Human-in-the-Loop
AI-assisted triage, routing, and analytics—always with human oversight. No automated decisions for high-risk outcomes.
Intelligent case prioritization
Suggested categorization
Pattern detection for trends
Workload optimization
Human review for all decisions
Ethical AI principles